Frequently Asked Questions
Everything you need to know to create your perfect sanctuary.
What is the typical shipping timeframe for furniture?
Standard shipping for in-stock furniture items typically takes 7-14 business days. Smaller home decor items usually arrive within 3-5 business days. You will receive a tracking number as soon as your order leaves our warehouse.
What is your return policy for home goods?
We offer a 30-day return policy for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable. A restocking fee may apply to large furniture returns.
Do you offer White Glove delivery and assembly?
Yes, White Glove delivery is available for an additional fee at checkout. This service includes inside delivery to your room of choice, full assembly, and removal of all packaging materials.
How can I ensure the color of a fabric matches my room?
We understand that lighting varies! You can order up to five fabric swatches for free to ensure the texture and color perfectly complement your living space before making a purchase.
What payment methods do you accept?
Xanadu Living accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Affirm and Klarna for larger purchases.
Are your wood products sustainably sourced?
Sustainability is at the heart of Xanadu Living. Over 80% of our wooden furniture is crafted from FSC-certified timber or reclaimed wood to minimize our environmental footprint.